Your role would be to assist in designing seamless service experiences, improving product strategies and optimizing customer interactions. Collaborate with cross-functional teams to enhance service delivery and create user-centric solutions.

Key Responsibilities:

• Conduct research to understand user needs and pain points.
• Design end-to-end service experiences to enhance customer satisfaction.
• Create user personas, journey maps, and service blueprints.
• Analyze product usage data to identify trends and improvements.
• Conduct competitive market research.
• Collaborate with stakeholders to define service and product requirements.
• Develop wireframes, prototypes, and workflow diagrams.
• Support user testing and gather feedback for improvements.
• Work with UI/UX, engineering, and marketing teams to align with business goals.
• Optimize customer onboarding, engagement, and support processes.
• Track KPIs and recommend strategic enhancements.
• Document insights and recommendations.
• Stay updated on industry trends.
• Support product roadmaps and service innovation plans.
• Assist in process automation and service efficiency improvements.

Job Description

Simpletin Consulting Ltd is looking for a dedicated UI/UX Designer Intern to assist in designing intuitive and visually appealing digital experiences for our clients. You will collaborate with developers, product managers, and stakeholders to create engaging user interfaces and enhance user experience across web and mobile applications.

Roles & Responsibilities

• User Research & Analysis: Conduct interviews, surveys, and usability tests to understand user behavior and pain points.
• Requirement Gathering: Collaborate with product managers and engineers to understand user needs and business goals.
• Information Architecture (IA): Organize content and create site maps, user flows, and wireframes.
• Designing UI Elements: Create graphic user interface elements like menus, buttons, widgets, and navigation components.
• Wireframing & Prototyping: Develop UI mockups and prototypes using tools like Figma, Sketch, or Adobe XD.
• Interaction Design (IxD): Design interactive elements such as buttons, forms, and animations.
• Visual Design: Maintain aesthetic consistency across platforms, adhering to brand style standards.
• Usability Testing & Optimization: Identify and troubleshoot UX problems related to responsiveness and accessibility.
• Responsive & Adaptive Design: Create designs that function seamlessly across desktop, tablet, and mobile devices.
• Accessibility Compliance: Design inclusively, adhering to WCAG guidelines to support all users.
• Collaboration & Communication: Work closely with developers, product managers, and stakeholders to translate design concepts into functional applications.
• Trend & Industry Research: Stay updated on the latest UI/UX design trends, tools, and best practices.

Simpletin Consulting Ltd is looking for a dedicated Business Systems Analyst Intern to provide their expertise to the Consultancy, you will be responsible for business and systems analysis to help foster organisational growth focused on continuous improvement. In this role you will be responsible for gathering and documenting business requirements, producing wireframes, writing technical stories, system analysis, video analysis, system configuration, assisting with the design, testing, liaising with third party supplier’s/software providers and implementation of both new or updated business applications.

Roles & Responsibilities

• Take detailed requirement analysis and management throughout the project lifecycle

• Work closely with the project management team

• Analyse current operational processes

• Gather business requirements

• Work with stakeholders to understand business needs and priorities

• Design and document future processes

• Identify and highlight potential risks

• Facilitate discussions with stakeholders to understand and resolve business problems and improve efficiency and quality

• Help put together business cases

• Produce insights from data analysis

• Carry out system configurations on current and new systems

• You will analyse and develop project requirements in workshops with business and technical stakeholders of our customers

• Research and estimate the costs of upgrades and improvements.

• You will document the developed specifications in flowcharts and architecture diagrams

• You will discuss the technical implementation options with the project team

• You’ll advise our customers on the best possible implementation of their requirements • In close collaboration with the project team, you will create the backlog for the developed requirements and acceptance criteria

• Advise, and gain agreement from, stakeholders on recommendations and changes to be made

• Optimising and cataloguing documents and artefacts related to BAU operational processes

• Establishing a thorough understanding of the business operations to enable decisions on how best to improve and streamline our business processes

As a Video Content Creator Intern at Simpletin Consulting Ltd, you’ll create captivating video content to drive organizational growth. You’ll develop creative concepts, plan and coordinate shoots, collaborate with production staff, assist with design, analyze performance metrics and handle editing and post-production.

Role & Responsibilities

• Develop creative video concepts and scripts.
• Plan and coordinate video shoots.
• Operate cameras and ensure quality during production.
• Edit footage and add graphics, music, and effects.
• Collaborate with marketing and design teams.
• Analyze video performance and gather feedback.
• Stay updated on industry trends and research new techniques.
• Distribute and promote video content.
• Engage with the audience on social media.
• Manage production budgets and vendor negotiations.
• Ensure compliance with copyright laws.
• Troubleshoot technical issues and maintain equipment.
• Experiment with new video formats and techniques.

• Collect, clean, and organize large datasets from various sources
• Analyze data using statistical methods to identify trends and patterns
• Create dashboards and reports to visualize insights
• Work with stakeholders to understand business problems and provide data-driven solutions
• Use tools like SQL, Python, or R for data manipulation

Requirements:

• Strong analytical and problem-solving skills
• Proficiency in data visualization tools (Tableau, Power BI, Looker)
• Experience with SQL for database querying
• Familiarity with Excel, Python, or R for data analysis
• Understanding of statistical concepts and A/B testing
• Ability to communicate insights effectively to non-technical stakeholders

Simpletin Consulting is seeking an enthusiastic Project Scrum Master Intern to join our agile team and help deliver high-quality products & services efficiently.

Role & Responsibilities

• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives.
• Guide and coach the Scrum Team on Agile practices.
• Remove impediments and blockers.
• Foster a collaborative, self-organizing team environment.
• Ensure adherence to Scrum practices and principles.
• Work with Product Owners to manage and prioritize the product backlog.
• Track and report team progress and performance metrics.
• Promote continuous improvement.
• Facilitate communication and collaboration among team members and stakeholders.
• Coordinate cross-team dependencies and integration efforts.
• Advocate for Agile methodologies within the organization.
• Provide Agile training and workshops.
• Track and analyze key performance indicators (KPIs).
• Identify and mitigate risks.
• Ensure the team has necessary resources and tools.
• Lead initiatives for process improvement.
• Mediate conflicts and facilitate constructive discussions.
• Maintain documentation of Agile processes and outcomes.
• Collaborate with other Scrum Masters and teams.
• Encourage innovation and experimentation.
• Ensure adherence to quality standards and best practices.

Simpletin Consulting Ltd is seeking a Business Support Intern to assist with internal operations, process improvements, and administrative support. This role is crucial for ensuring smooth team functionality and project execution.

Roles & Responsibilities

• Assist in managing and organizing team workflows and documentation.
• Support project coordination, scheduling, and tracking deliverables.
• Help facilitate meetings and record key action points.
• Coordinate internal communication between departments.
• Assist in data entry, reporting, and maintaining records.
• Provide troubleshooting support for operational challenges.
• Conduct research to improve efficiency and best practices.
• Manage training materials and employee onboarding support.
• Assist in automating repetitive administrative tasks.
• Ensure compliance with company policies and standard procedures.
• Monitor and manage email communications and responses.
• Support process optimization initiatives within the company.
• Coordinate external vendor communications and service management.
• Assist in event planning and internal corporate engagements.
• Stay updated with emerging trends in business operations.